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April 10, 2017
Do you receive Aged Care Services from Nexus?

A quality review team from the Australian Aged Care Quality Agency will be visiting Nexus Broadford on 24 April 2017.
The purpose of their visit is to assess the quality of care and services we provide to you and all of our clients.
As part of the review, the team will talk to management and staff, and will look at our systems and processes. They are also interested in speaking to clients about the care and services they receive.

You are welcome to meet with a member of the team to speak with them in confidence about the services you receive from us. Please contact Nexus on 1300 77 33 52 to arrange a time with the review team.

If you would prefer, you can contact the Quality Agency directly on 03 9843 1400, or you can email them on: vic_tas@aacqa.gov.au.  You can always ask someone else to speak with the review team on your behalf if you wish;  like a relative or a friend.

Following the visit to our office, the Quality Agency will prepare a report about our performance against the Home Care Standards. We are happy to talk to you about how we meet the Standards.

Your personal comments will be taken into account by the Quality Agency when conducting their review, and also when they prepare their report about our services.  However, it is important to note that the Quality Agency is unable to provide feedback to you personally, or include specific details of your comments in their report.

If you would like to know more about the Home Care Standards and what they cover, visit the Quality Agency website www.aacqa.gov.au or phone the Quality Agency on 03 9843 1400.

Categories: Client Services

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