Important Information

 

Privacy

The information you give us is regarded as highly confidential. Nexus adheres to Commonwealth and Victorian Privacy Laws relating to your health information. It is your right to request our Confidentiality and Information Privacy Policy for more information.

Fees and Bulk Billing

Our GP service is fully Bulk Billing. If you are referred to a specialist you should ask the GP about other fees or costs that may arise.

Appointments

All appointments (except emergencies) must be pre-booked. If you are attending our clinic in an emergency, a quick call that you are on your way will assist with making your experience at our clinic a positive one.

Cancelling appointments

If you need to cancel or rebook an appointment or you are running late please contact reception at your earliest convenience.

Appointment lengths

Appointment lengths are booked depending on the time needed for each patient. Longer appointments may be required for referrals/care planning/health assessments/pap smears. If you require a longer than standard appointment, please make it known to our staff at the time of booking the appointment.

Waiting for results

For clients waiting for results from tests or procedures – a staff member will contact you to make an appointment to discuss your results. Please note that results will not be discussed over the phone.

Your rights

If you wish to discuss anything about our clinic or to make a complaint, compliment or suggestion you can contact the GP Services Manager or use the Nexus Feedback link on the website (complete online or in hardcopy).

If you feel there is a problem you wish to take up outside of the clinic you can contact the Victorian Government

Feedback

If you wish to discuss anything about our clinic or to make a complaint, compliment or suggestion you can contact the GP Services Manager or use the Nexus Feedback link on the website (complete online or in hardcopy). If you feel there is a problem you wish to take up outside of the clinic you can contact the Victorian Government