We take reasonable steps, and implement reasonable safeguards, to ensure the protection of the personal information that we hold. All patient information is handled securely and in accordance with professional duties of confidentiality.
Nexus is subject to a range of rules relating to the periods for which health information and records must be retained. We must generally retain health information about an individual:
How does Nexus use your information for the electronic Transfer of Prescriptions (eTP) Service?
- for at least 7 years from the last occasion on which we provided a health service to the individual – if we collected the information when the individual was 18 years old or older; or
- at least until the individual turns 25 – if we collected the information when the individual was less than 18 years old.
GP Clinics use an Electronic System to share Prescription information with pharmacies, making it easier to dispense your script. The information provided in the prescription by the GP is in a format that allows only the GP and the Pharmacist to access the information (APP 5).
How do we keep your information secure?
Your information is stored within our secure client management system and can only be accessed by unique passwords created by individual Nexus staff (APP 11). Different staff have different levels of access to personal
records and files, dependent on their role.
Do we transfer personal information overseas?
We may disclose your personal information to wholly owned subsidiaries of our parent company, Nexus Ltd, or to third parties which are based in India, Malaysia and the Philippines. These companies provide billing, payment and other administrative services, data-entry and data analytics services to us. We take reasonable steps to ensure that these companies do not breach the requirements of the Privacy Act 1988 (Cth) and other State and Territory privacy legislation that may be applicable.
Can you access your personal information we hold?
You may request access to the personal information we hold about you. You can also request that corrections be made to it. We will respond to your request within a reasonable time.
There are some circumstances where we are not required to give you access to or correct your personal information. We will normally give you a written notice setting out our reasons for not complying with your request and informing you of how you can complain about our refusal.
There is no fee for requesting access to your personal information or for us to make corrections. However, we will charge a fee for our costs involved in collating and providing you with access to any personal information. That fee is payable before access is given.
What to do if you would like to make a complaint about a breach of the Australian Privacy Principles
If you believe there has been a breach of your privacy by Nexus employees, Board of Directors, volunteers or students, you can put your request in writing or by phone to the CEO.
If you are not happy with the outcome of your complaint, you can take the complaint to the Office of the Australian Information Commissioner (OAIC).Chief Executive OfficerNexus Primary Health72 Ferguson Street (PO Box 84)Broadford VIC 3658
Contact details for OAIC are via OAIC website
Contact details for Nexus:
You can also provide feedback online.
We will endeavour to respond to your complaint within a reasonable time after it is made.
This information has been developed to inform you of our obligations under the Privacy Act 1988 (Commonwealth) which includes the Australian Privacy Principles (APP).
Information Privacy Act 2000 (Victoria).