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Nexus Primary Health Service Update

Nexus Primary Health is committed to protecting our Clients, Communities and Staff.

Nexus Primary Health takes the Coronavirus (COVID-19) situation very seriously and we are absolutely committed to protecting our clients, staff and the general community we serve whilst continuing to provide services as best we can within the guidelines recommended by government and health officials.

As a key service provider to the communities of Mitchell, Murrindindi and Strathbogie Shires we are committed to delivering services wherever possible with the health and safety of all individuals as our focus. In adhering to guidelines, some of our programs have needed to be modified and some are continuing via telehealth.

Our medical clinics in Wallan and Kinglake continue to operate as usual, with increased screening and the option for consultations by phone or videoconferencing if appropriate.

As of Monday 1 June, Nexus GP Super clinic in Wallan is officially testing under the Department of Health GP Respiratory Clinic program.  This program allows the clinic to assess people with mild to moderate COVID-19symptoms (fever, cough, shortness of breath, a sore throat and/or tiredness).

Unfortunately our Social Support groups have been suspended for now to protect our community however our team will still touch base with individuals to do a general welfare check and to offer any assistance if required.

Our Community Support Services continue to be provided.  Meals on Wheels or support in the home where necessary is available and we encourage anyone requiring support to contact us on 1300 77 33 52.

Our Alcohol and other drugs, Counselling and Family Violence programs for Men, Women and Children continue to run as normal but may be via telehealth.

Counselling programs including Financial Counselling continue as normal however our HAY programs have been suspended. Theraplay continues to run but with modifications to the appointment format.

Adult and Children’s Allied Health programs also continue to run in a modified manner however group exercise and walking classes have been suspended. We are still offering individual sessions and are now able to offer phone / video consultations if appropriate.  

Targeted Care Packages continue to run as normal within the guidelines.

The majority of our office-based support staff continue to work in an agile manner either from home or office isolated but are all still onboard to ensure we can assist anyone needing our services. Additional screening, personal hygiene and physical distancing is occurring across all services and we are ensuring ourstaff are well before services are provided.  

New referrals, enquiries and appointments can be made by calling our team on 1300 77 33 52 and we will make an appointment or triage your call to the most appropriate service.

We are very much aware of heightened anxiety in the community around the current health crisis and we want our communities to know we are here to support them as needed. 

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